There is a quote that resonates with me and not just because of the quote but also because of the coach who said it. “Perfection is not attainable, but if we chase perfection we can catch excellence.” – Vince Lombardi. I spent some time trying to be what others said I should be and lost sight of who I was and who I wanted to be. I chase my version of perfection every day and sometimes I catch excellence. Sometimes I have to refocus and start again but I still chase it. I started my coaching business to support others to also catch their excellence
I started Carinya Coaching and Consulting after a roller-coaster journey that I like to call “life”. I wanted to leverage off my passion to help and support others be the best they can be. After 20 years of leadership and business coaching I have a track record of turning around sales and service outcomes. I do this through the coaching and application of key leadership principles. Over the past 12 months I have developed and implemented core strategies. Analysis proves an increase over a 6 week embedding period from 45% to 100% of team members taking their clients off the market which also resulted in a 2.7% increase in Customer Satisfaction.
I was fortunate enough to be engaged by a client to put in place a strategy to increase sales and service outcomes. Customer satisfaction increased from 79.99% to 93.33% over 8 months and was maintained for 12 months. Running parallel to this was a refreshed learning for all staff to have quality conversations with their customers. Over the four weeks of this additional program it saw the highest percentage lift in consistent customer satisfaction results and sales results of 32% increase from baseline.
If anyone asked me, I would say that the best part of my role is to get my hands dirty and get granular to understand a business or individual needs. I do this through consultation, data analysis, design, delivery, implementation and embedding of effective 1:1 and business coaching and leadership courses. There is a lot of time spent influencing stakeholders to meet tight deadlines whilst delivering a high quality program that meets necessary requirements so I also make sure that I have a work life balance that sets a solid foundation for my adult children and that I role model trying to get this balance right.
My extensive career, exposure and experience in the Finance, Recruitment, Insurance and Motor Industry sectors set the foundations for me to consider myself an expert in sales and service growth, leadership and individual coaching and strategy implementation.
I volunteer by mentoring youth at risk through the Midnight Basketball program and I am a member of the Australian Institute of Training and Development (AITD) and I also volunteer on the Divisional Council of the AITD and hold a skill set in Training and Assessing and a Certificate IV in Workplace and Business Coaching.
I’d love to invite you to make contact and have an initial discussion with me about how I can support you to manage the day-to-day realities of your business or career whilst understanding your perfection and attaining your excellence. You may want to set yourself up to kick your own goals or the goals of your team and your business and I would love to partner with you to help you achieve it.